Shipping Policy
Thanks for shopping with slimsera.com. International shipping may experience occasional delays due to customs clearance or local delivery conditions. To keep track of your order, contact slimsera.com ([email protected]) so we can provide you the order’s tracking number.
Order Processing Time
It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
- Generally, orders are shipped within 1–2 business days (Monday–Friday) after order confirmation/payment.
- Orders placed on weekends (Saturday–Sunday) will be processed on the next business day (Monday).
Shipping Cost & Transit Time
| Country | Estimated Delivery Time | Shipping Cost | Courier |
| United States | 7 - 10 days | Free Shipping | USPS |
| Germany | 7 - 10 days | Free Shipping | DHL Packet |
| France | 7 - 10 days | Free Shipping | La Poste |
| Italy | 7 - 10 days | Free Shipping | Poste Italiane |
| Sweden | 7 - 10 days | Free Shipping | GLS Spain (National) |
| United Arab Emirates, Saudi Arabia, Kuwait, Bahrain, Qatar, Lebanon, Oman, Egypt, Israel, Jordan | 7 - 10 days | Free Shipping | ARAMEX |
| New Zealand, Indonesia, Singapore, Malaysia, Philippines, Thailand | 7 - 10 days | Free Shipping | DHL |
| Japan | 7 - 10 days | Free Shipping | SAGAWA |
| South Africa, Brazil | 7 - 10 days | Free Shipping | Air Parcel Register |
| Spain, Austria, Belgium, Netherlands, Poland, Finland, Ireland, Greece, Portugal, Denmark, Romania, Luxembourg, Norway, Hungary, Slovenia, Slovakia, Czech Republic, Lithuania, Australia, Sri Lanka, Estonia, Bulgaria,Latvia | 7 - 10 days | Free Shipping | Air Parcel Register |
| Other countries | 7 - 10 days | Free Shipping | EMS |
Total Delivery Time = Processing Time + Shipping Time(depending on your location)
Countries where shipping is not available: Ukraine, Turkey, Iraq. Shipping to other countries and regions is available as usual.
Tracking
- You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
- Tracking information may take 48 to 72 hours to update.
- If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
Delivery Time Exceeded
International shipping may experience occasional delays due to customs clearance or local delivery conditions. If your order is delayed, please contact us via email [email protected], we will check the situation with the transportation company in time. Thanks for your understanding and support.
Order Cancellations
- We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund the full amount.
- Orders can't be canceled once the parcel is shipped out.
About Tax
In rare cases, your order may be subject to customs fees charged by your government, which are not collected by our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
Contact Us
Email: [email protected]
Tel: +86 137 6062 4618
Address: 581 Airport Road, Baiyun District, Guangzhou, Guangdong, China (Note: This address is not the return address. For return address details, please refer to our Return & Refund Policy.)
